8 Ways to Handle Criticism at Work
No
one is perfect, and no matter how hard you work at your job every day,
some things won’t turn out the way you planned. You might beat yourself
up for making an error or saying something you didn’t really mean, but
when someone else calls you on it, it takes everything up a notch.
How
can you respond when someone criticizes you at work? Taking criticism
is one of the hardest parts of professional life. No one likes to hear
someone else say something negative about how they performed.
But is all criticism negative? Here are eight ways to deal with someone else’s comments.
1.Take a Deep Breath
Whatever
comes to your mind first is not something that should come out of your
mouth. Of course you are going to be defensive when your boss tells you a
patient complained about your timing with medications. Maybe she
doesn’t know the back story that you tried to give meds and was asked to
come back after the patient’s visitors left.
Don’t expect the
other person to know your side of the story, and keep that in mind when
you want to reply with a biting comment. Escalating the conversation to a
nasty tone will make things worse, not better.
2. Listen Carefully
All
criticism is not bad. While it may be hard to hear, the meaning might
not be negative in tone. If someone is telling you that you did
something wrong, think about the reasons behind what’s being said.
If
the comment has to do with patient safety or satisfaction and you did
mess up, this is an opportunity to do your job better. If the remarks
have to do with an action that’s based on a bigger, systemic problem,
the criticism can open the door to discuss how to make things better for
your whole unit.
3. Be Cordial
Keep your
tone steady and even while you are talking. Don’t pull others into the
conversation and don’t start blaming other people. If your coworkers
were part of the problem, you don’t have to take all the blame, but you
do need to think about how to present your information.
If you’re
able to, tell the person who is criticizing you that you hear what they
are saying and you want time to think about it so you can have a
thoughtful discussion. Ask to return to the topic in 24 hours and then
get back to them in that amount of time or sooner. If both sides are
feeling defensive and heated, this time allows each of you to cool off a
little.
4. Reflect Honestly
Is a coworker
upset with you because you leave the nurse’s station a mess? Is a new
nurse feeling overwhelmed with the patient load you have given her?
If
the criticism isn’t based on completely false information, step back
and assess. What role are you playing in the scenario? What did happen
that caused someone else to point it out to you? What can you do to fix
the problem?
5. Work on a Solution
You’ve
been told there’s a problem or an issue and that you played a part in
it. Now it’s up to you to try to figure out how to make things better.
No matter how difficult it is to do, stepping up and accepting
responsibility for your actions is important for your credibility. Your
colleagues will have much more respect for you if you don’t overreact to
criticism or try to deflect the blame.
6. Keep It Quiet
You
might want to bad mouth your boss for criticizing you (especially if it
was done in front of others), but resist that urge. Keeping a positive
and professional attitude will do more for your professional reputation
than getting the personal satisfaction of complaining about your boss.
7. Keep an Eye on the Future
When
anyone is criticized at work, people often remember how a person
reacted first. Years later, colleagues might not remember the mistake
you made, but they will remember if you responded professionally and
appropriately or not. As you could potentially someday report to any of
those people, have an interview with them, or even become their boss,
how they perceive your action can have lasting impact on your career.
8. Move On
You
are not perfect and you will make mistakes. Some of those mistakes will
be judged more harshly than others and not always fairly. Try to turn
any criticism around so that you improve in some way moving forward. If
the criticism was biting, unfair, and not based on fact, you might learn
how to deliver criticism correctly when the shoe is on the other foot.
If the criticism is right on target, make changes to correct whatever
you can and to ensure the mistake won’t be repeated.
Whatever you do, don’t let the criticism knock you down. Learn, take responsibility, and keep moving forward.
Julia Quinn-Szcesuil is a freelance writer based in Bolton, Massachusetts.