| Cindy’s ‘Five RITES’ for fostering student-driven civility
Second of a three-part series.
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| By Cynthia Clark | |
Some readers may know I am a professor in the School of Nursing at Boise State University. In June 2010, an article I co-authored with one of my nursing students, titled “What students can do to promote civility,” was published in Reflections on Nursing Leadership (RNL) as part of a five-part series on civility. As I mentioned in the first installment of this present series, nursing students are our promise and our hope. They are the Jedi Knights who will lead our noble profession to a bright future where personal and organizational civility reign. To frame this article, I have developed the Five RITES of Civility:
Raise awareness and expose effects of civility
Raising awareness with students about the power of civility
and the negative consequences of incivility in academic and practice
settings is an important and vital endeavor. Students at the very
beginning of their nursing education need to know what is expected of
them regarding professional behavior and what they can expect from
others. Schools of nursing can raise awareness in a variety of important
ways. As a result, students will better understand what civil,
respectful, and professional behavior is; how to promote it; and how to
integrate civility into their daily lives.
Consider raising civility awareness for incoming students during general student orientation. This is an excellent venue to introduce a number of ways for students to thrive in their academic pursuits. In our institution, our Statement of Shared Values (SSV), which includes academic excellence, caring, citizenship, fairness, respect, responsibility, and trustworthiness, is woven into the fabric of student orientation. Students learn from the very beginning of their college experience what being a member of the campus university means, why civility matters, and how the SSV provides a touchstone for all members of the university.
One of my favorite activities is to have students participate in slicing the “civility pie.”
In the school of nursing, we also conduct a formal student
orientation. Before classes officially begin, newly admitted nursing
students participate in a full-day program where we specifically address
what it means to be a nurse, professionalism, ethical conduct, and the
importance of civility. I am responsible for conducting the civility
portion of the orientation process, though all faculty members and
administrators in the school of nursing reinforce and extend the message
in a variety of interesting and creative ways. I also facilitate a
second civility workshop during Week 6 of the students’ first semester,
where we reintroduce the concepts of civility, professionalism, and how
students can promote a safe and civil teaching-learning environment.In the initial orientation class, I present an overview of the state of the science on civility and incivility in nursing and engage students in activities focused on what they can do to promote civility throughout their nursing program. One of my favorite activities is to have students participate in slicing the “civility pie.”
I provide students with a large index card that is blank on
both sides. With the students working independently, I ask them to draw a
large circle on one side of their index cards. This is the civility
pie. Next, I ask each student to slice his or her pie into three
pieces—representing students, faculty, and school
administrators—according to what he or she believes is the approximate
amount of responsibility each group has for promoting civility. After
the students divide their pies, I ask them to turn their cards over and
provide a rationale for why they sliced their pies the way they did.
Most of them divide the pie into three equal parts. I love it when
students draw three circles around the perimeter of the pie and comment
that all three groups—students, faculty, and administrators—are 100
percent responsible for fostering civility. Awesome!
One of the most enjoyable aspects of this exercise is discussing the students’ rationales for why they sliced—or didn’t slice—their civility pie the way they did. My favorites include: “Civility is a shared responsibility; we are equal partners.” “Civility helps grow and strengthen relationships.” “Leaders are the drivers of civility—and we’re all leaders.” And “Civility starts from the inside out.” In other words, “It starts with me.” Inspire action and catalyze change
Raising awareness and actively discussing civility and
incivility are crucial, but insufficient. We must also inspire action
and engage students in making a commitment to create a civil academic
environment. In addition to having students share how they slice their
civility pie and their rationale for doing so, I ask them specifically
what students can do to promote civility. This often results in a
spirited and enlightening discussion where students identify specific
actions, such as respecting others, being inclusive and collaborative,
using open communication, being honest and nonjudgmental, and making a
positive difference.
We also identify additional ways students can promote civility, which include engaging in stress-reducing behaviors, assuming personal responsibility for co-creating classroom and clinical norms, and conforming and abiding by those norms. We discuss the importance of modeling civility; engaging in respectful social discourse; and participating on teams, committees, and governance councils. We also reinforce the importance of attending class, being on time, being prepared, avoiding side conversations, and not using media devices in disruptive ways. One of the new activities I will be using with students is the Clark Academic Civility Index for Students (below). This tool encourages students to think deeply about civil and respectful interactions with others and to engage in thoughtful self-reflection to improve their civility awareness and to identify strengths as well as areas that need improvement. It is important that educators who adopt the Clark Academic Civility Index instruct students to dedicate sufficient time and space to complete it.
Students need to find a quiet place, void of distractions, to
carefully consider the behaviors listed in the index and respond
truthfully and candidly by answering yes or no regarding each behavior.
Once students have completed the index and their civility score has been
determined, I ask them to consider their score and identify areas of
satisfaction as well as areas for improvement. I also urge students to
share their index responses with a classmate, colleague, or mentor and
to ask that person to compare the student’s response to the index with
his or her assessment of the student. Are there similarities between how
the student sees himself or herself with how he or she is viewed by
others? Are there differences or gaps? Discuss with your students ways
to maintain the positive aspects of their “civility index” and identify
strategies to address those areas they wish to improve.
Take responsibility for creating civility
The activities described above are just a few of the
initiatives that can be implemented to encourage students to take
responsibility for creating civility. There are a number of other ways
to reinforce the positive focus achieved during orientation. However, I
highly recommend collaborating with students to co-create classroom and
clinical norms to foster a safe teaching-learning environment and to
consistently and intentionally discuss with students the imperative of
fostering civility.
One of the most effective ways to foster civility is to
co-create behavioral norms. I contend that any organization devoid of
norms (including the classroom) is a
rudderless ship. Thus, co-creating classroom and clinical norms is
essential to successful teaching and learning. In classes I teach, we
begin co-creating classroom norms by describing the institution’s vision
and mission, defining civility, and discussing the university’s
Statement of Shared Values (SSV). With regard to the latter, we discuss how
each provides a foundation upon which the vision of our college and
school of nursing is based. We also co-create classroom norms by asking
the following questions: “What behaviors do we want to see in class? What behaviors do we not want to see in class? And, once we determine and agree upon expected behaviors, how will we monitor their effectiveness?”
We also co-create norms in our clinical groups and involve our community partners (preceptors)
in the process, so they have a voice in how we behave together in our
clinical groups. It is everyone’s responsibility to reinforce and
monitor adherence to the norms. At midterm, we conduct a formal evaluation of how the norms are working.
Classroom and clinical norms must be reviewed periodically,
revised as needed, and reaffirmed throughout the course of the semester.
Norms are living documents that provide a civility touchstone for
students, faculty, and clinical partners. They provide a framework for
working, collaborating, and learning with and from one another.
Engage and commit to personal and organizational change
To engage students in civility initiatives and encourage
their commitment to personal and organizational change, I believe that
we, as members of nursing faculties, must “begin at the beginning” with
faculty members intentionally preparing students to
identify and effectively address incivility in academic and practice
settings. In a policy statement on lateral violence and bullying, the Center
for American Nurses (2008) addressed the “reality shock” that new
graduates experience and made several recommendations for eliminating
disruptive behavior, including 1) disseminating information to nurses
and students that addresses conflict and provides information about how
to change disruptive behavior in the workplace, 2) developing
educational programs on how to recognize and address disruptive
behavior, and 3) implementing curricula to educate nursing students on
ways to address and eradicate such behavior.
In response to these recommendations, I began to integrate, several years ago, civility content into my senior-level leadership course. We use a Problem-Based Learning (PBL) scenario with live actors (standardized patients, or SPs) to portray incivility among nurses in the workplace. Students prepare by reading specific articles on the topic before coming to class. In class, before we observe a “live” scenario, we engage in an interactive didactic presentation and large-group discussion. In the past, students from our university theater department portrayed the scenario, but last semester, I asked three student volunteers to enact it.
It was a rousing success! Two of the students acted out a
situation in which a staff nurse was extremely uncivil to her co-worker,
and a third student played the part of the nurse manager who used an
evidence-based framework to address the conflict. After observing the
enactment, students analyzed the scenario, developed and practiced
specific ways to address the situation, and debriefed the encounter in a
whole-class discussion.
I asked students about what they had observed, including how
the scenario helped them learn about dealing with incivility in nursing
practice. The majority of students viewed the enactment as realistic,
believed the role of the nurse manager was crucial in addressing
incivility, and identified the importance of teamwork, effective
communication, and directed education—readings and group discussion, to
name two. Students also commented that the scenario raised their
civility awareness, provided them with specific ways to prevent and
address incivility, and helped them to be more cognizant of their own
behavior and how they treat others.
In small-group sessions, I asked students to consider specific ways they could foster civility in nursing education. They came up with some excellent suggestions, including 1) taking an active role in integrating civility into the nursing curriculum, 2) participating in candid discussions and open forums on the topic of incivility, 3) holding themselves and others accountable for uncivil actions, 4) rewarding civility, and 5) identifying helpful phrases to use when incivility occurs. The latter, an excellent suggestion based on the work of Martha Griffin (2004), is discussed briefly below. Sustain results and generate more change
To counter uncivil behaviors and empower new nurses to
address and confront uncivil co-workers, Griffin (2004), drawing upon
cognitive rehearsal strategies, suggests identifying phrases to use when
incivility occurs. Accordingly, after students observe a live PBL
scenario, I have them generate and practice specific responses they can
use to address uncivil co-workers in the workplace. The following are
two examples of student-generated responses: 1) “It takes teamwork and
support to care for our patients, and your behavior toward me is getting
in the way. What can we do to resolve our differences?” 2) “I have
noticed a conflict between us, and it is affecting our working
relationship and caring for our patients. I would like to discuss the
situation and resolve our differences.”
Once students have identified potential responses, we practice them and discuss their impact. Students write their responses on an index card, which they keep with them for use when and if a situation calls for it. This helps sustain results and generate more change. Time after time, student feedback reveals a vital need for integrating civility content into courses. More importantly, by adopting civility training into the nursing school curriculum, students are better prepared to foster civility in the academy, in the practice setting, and in life. RNL
Part Three: Molly’s perspective: How I applied No. 4 of Cindy’s ‘Five RITES’ (article by Cindy Clark's daughter)
For another article by Cindy Clark on civility and nursing students, see What students can do to promote civility.
Cynthia “Cindy” Clark, PhD, RN, ANEF, FAAN, professor at Boise State University School of Nursing and founder of Civility Matters, is a psychiatric nurse/therapist with advanced certification in addiction counseling. She is the author of “Musing of the great blue,” a blog written for Reflections on Nursing Leadership.
References:
Center for American Nurses. (2008). Lateral violence and bullying in the workplace (Policy Brief). Retrieved from http://www.mc.vanderbilt.edu/root/pdfs/nursing/center_lateral_violence_and_
bullying_position_statement_from_center_for_american_nurses.pdf Griffin, M. (2004). Teaching cognitive rehearsal as a shield for lateral violence: An intervention for newly licensed nurses. Journal of Continuing Education in Nursing, 35, 257-263. |
Self-care and screenings
ANA, others encourage nurses to take that ounce of prevention
More than a year ago ANA launched its HealthyNurse™ initiative to provide nurses with educational programs and online resources to become, or remain, healthy by eating nutritious foods, participating in physical activity, getting enough sleep and managing their stress (www.nursingworld.org/healthynurse). Another key part of this health-focused initiative centers on nurses receiving the immunizations and preventive care and screenings they need — just like the general population they advise.
“A healthy work environment, health promotion activities and preventive care contribute to nurses’ overall health and well-being,” said Suzy Harrington, DNP, RN, MCHES, director of ANA’s Department of Health, Safety and Wellness. “We know nurses lead busy lives and are doing the best they can. But they — as we all — have a right to be healthy too, and that means prioritizing self-care and taking time to support their own healthy choices and preventive care.”
Other nurses expressed a similar perspective on RNs and self-care.
“We often talk about women being the health managers of their families,” said Catherine Ruhl, MS, CNM, director, Women’s Health Programs at the Association of Women’s Health, Obstetrics and Neonatal Nurses (AWHONN), an organizational affiliate of ANA. “A side effect of that is we manage others until something happens to us that gets our attention. And then a whole lot of things that seemed so important before, aren’t.
“I’d love to say women and all nurses are getting better about looking after their health. But it can be a challenge — even for us as health care professionals — to keep up to date with the various preventive care guidelines.”
Betty McGinty, MS, RN, CGRN, HSA, president-elect of the Society of Gastroenterology Nurses and Associates, Inc. (SGNA), sees generational differences in nurses’ approaches to managing their health.
“My experience is that generations X and Y and younger nurses tend to not work when ill and take better care of themselves,” said McGinty, also an ANA member. “And that’s a good trend.”
The following is a general overview of some of the preventive care activities that nurses should consider on their road to better health.
Starting with the heart
“As an advanced practice nurse with cardiology expertise, many nurses share with me their concern of developing heart disease,” said Joanna Sikkema, DNP, ANP-BC, FAHA, FPCNA, a member of the Preventive Cardiovascular Nurses Association (PCNA) Board of Directors and Florida Nurses Association member. “They often request information for cardiovascular disease risk reduction and request consultation for hypertension management.
“Nurses are so busy multitasking and taking care of others that finding the time to exercise and eat a healthy diet can be difficult, especially for those who are working odd shifts. Often due to work demands, nurses will skip meals or eat fast foods, which in general are high in cholesterol and sodium.”
These unhealthy practices, as well as not getting enough sleep, place nurses at risk for cardiovascular disease.
Sikkema noted that shift work and rotating shifts contribute to nurses getting less quality sleep, and those same work practices disturb their sleep cycles. That interference can set up inflammation in the body that can lead to cardiovascular complications, including hypertension and metabolic syndrome.
Cardiovascular risk increases with age, particularly in women who are peri- or post-menopausal, and many nurses are in this age group, she said. And although nurses are generally active in their daily work routine, the role of many is changing. They may be more sedentary in their work responsibilities, such as sitting and performing chart reviews, telemetry monitoring or telephone triage. These nurses can face a risk of hypercoagulation if they are sedentary for long periods of time, and at added risk if they are on birth control pills, she pointed out.
To promote cardiovascular health, Sikkema advises nurses to engage in the same traditional methods of preventive care that they frequently advise to their patients: maintain a healthy blood pressure, weight and BMI, and avoid tobacco use. One strategy to achieve appropriate levels includes eating a heart-healthy diet — not one based on extremes often found in many fad diets.
“I cannot overemphasize the benefits of daily exercise for collateral and coronary circulation and general heart health,” she said. “Stress management is also extremely important for nurses. Techniques such as guided imagery, relaxation breathing and yoga have been shown to lower blood pressure and improve overall health. Nurses need to take a few minutes daily to care for themselves.”
When it comes to screening, Sikkema said, routine cholesterol and blood pressure checks are critical.
Sikkema and PCNA, also an ANA organizational affiliate, are calling for more workplace-based healthy lifestyle initiatives which, she said benefit both the nursing workforce and employers. (PCNA offered a free live webinar examining these workplace initiatives May 15 to launch their “Walk the Talk” campaign. To view the archived webinar, “Creating a Heart-Healthy Workplace: The Job Begins with Us!,” go to: www.pcna.net/walkthetalk.)
“Like most busy people today, nurses spend a lot of time in the workplace,” Sikkema said. “These simple, daily lifestyle initiatives help promote a healthier and more stable workforce and can decrease costly emergency room visits and diagnostic testing.”
Other screenings
Although there are some slight — and controversial — differences in some preventive guidelines, AWHONN’s Ruhl said nurses need to be proactive when it comes to addressing their own primary care needs.
For example, the U.S. Preventive Services Task Force (USPSTF) suggests that most women receive biennial breast cancer screening — mammograms — beginning at age 50; the American Cancer Society recommends yearly mammograms beginning at age 40.
“When considering which mammogram guidelines to follow, people need to be very thoughtful and talk over the decision with a trusted provider,” Ruhl said. “They need to look at their family history, personal history, whether they smoke, and what level of risk they are willing to take on. If they are going to sleep better at night by getting an annual mammogram after age 40, then get one.”
Even self-breast examination is a source of differing opinions. The American Cancer Society considers it an option for women in their 20s. Other groups talk about the importance of self-knowledge — having an awareness of one’s own breast tissue and the changes that can happen, which is a viewpoint that AWHONN supports, according to Ruhl.
Guidelines on cervical cancer and HPV screening have nuances based on the recommending group, as well.
The American Cancer Society, American College of Obstetricians and Gynecologists and USPSTF generally agree that women should begin cervical cancer screening at 21 years old. Further, from age 21 to 29, women should get a pap smear every three years. And although there are slight differences among these groups for women aged 30 to 65, who are not at high risk for developing cervical cancer, overall women in this range should have a pap smear every three years or every five years if accompanying it with HPV testing, Ruhl explained. Those over 65 should be screened only based on their health history.
Ruhl suggests other routine screening for all nurses, such as intimate partner violence, skin cancer and HIV status. They also might want to consider genetic testing for breast and ovarian mutations, if they have a strong family history of these cancers, and, if they are baby boomers, screening for hepatitis C.
Another huge area of prevention is immunizations. Ruhl encourages nurses to receive annual influenza immunizations and keep up to date on Pertussis, which is particularly important for nurses working with babies or who have young families themselves.
Controversy also surrounds screening for prostate cancer, specifically the use of the prostate specific antigen test (PSA).
The Centers for Disease Control and Prevention (CDC) and federal agencies promote following the recommendation of the USPSTF.
Based on comments received and up-to-date research, the USPSTF concludes that “many men are harmed as a result of prostate cancer screening and few, if any, benefit.”
Further the task force noted, “A better test and better treatment options are needed. Until these are available, the USPSTF has recommended against [PSA-based] screening for prostate cancer.”
The American Cancer Society recommends that men make informed decisions — based on learning the risks and benefits — with their providers about whether to be tested for prostate cancer generally beginning at age 50. The organization also recommends that African-American men or those who have a close family history of prostate cancer talk with their providers about the test beginning at age 45.
With their recommendation, the American Cancer Society notes: “Research has not yet proven that the potential benefits of testing outweigh the harms of testing and treatment.”
Looking at GI health
SGNA has a website that is rich in resources to keep nurses, and in turn their patients, healthy — from infection prevention strategies to healthful eating.
But a key message that gastroenterology nurses preach is the importance of colon cancer screening. SGNA has been advocating for a national health care measure that would ensure that everyone in this country has access to colon cancer screening at no cost or low cost, said McGinty, director of Gastroenterology Services for Northside Hospital system in Atlanta, GA.
“I know that some people are afraid of having a colonoscopy — or the preparation for it, or feel that it is too time-consuming,” she said. “But it is the gold standard for colon cancer screening. And an early diagnosis ensures a much higher percentage of recovery.”
For most people, colorectal cancer screening should begin at age 50 and be performed every 10 years, according to current recommendations.
McGinty said that there also are workplace practices that can affect the health of gastroenterology nurses.
“Many members have written in our journal about ergonomic-related issues that gastroenterology nurses experience, and equipment that is available or emerging to prevent or reduce musculoskeletal disorders,” McGinty said. “For example, many GI nurses have upper extremity injuries because they supply abdominal pressure with their hands to enable the passage of scopes.”
One preventive workplace strategy for nurses who work in GI labs and in ORs are anti-fatigue floor mats, which can automatically help shift nurses’ weight and prevent stasis of blood in the lower extremities, McGinty said. She added that there are many position statements that address nurses’ risks and strategies at the SGNA website, www.sgna.org.
And finally, RNs have an advantage over the general public in that they understand health promotion and disease prevention.
Said Harrington, “By participating in routine preventive care and healthy behaviors, nurses are in a strong position to not only be healthier themselves, but also to serve as real role models for their patients, families and communities.”
— Susan Trossman is the senior reporter for The American Nurse.
Resources
ANA’s HealthyNurse™: www.nursingworld.org/healthynurseUnited States Preventive Services Task Force (USPSTF) recommendations: www.uspreventiveservicestaskforce.org/adultrec.htm
USPSTF mobile app: https://itunes.apple.com/us/app/ahrq-epss/id311852560?mt=8
Agency for Healthcare Quality and Research guidelines comparison: www.guideline.gov
American Cancer Society guidelines: www.cancer.org/healthy
American Heart Association: www.heart.org
Immunizations: The Centers for Disease Control and Prevention: www.cdc.gov/vaccines/schedules and American Nurses Association www.anaimmunize.org
“Creating a Heart-Healthy Workplace: The Job Begins with Us!” visit: www.pcna.net/walkthetalk.